Refund and Returns Policy

Medimac Pharmaceuticals follows strict quality control and safety standards to ensure that all products are delivered in perfect condition. Due to the nature of pharmaceutical and healthcare products, returns and refunds are subject to specific conditions outlined below.

Returns are accepted only in cases where products are received in damaged condition, are incorrect, or have manufacturing defects. Any such issue must be reported to Medimac Pharmaceuticals within the specified time mentioned on the invoice or within a reasonable period after delivery, along with supporting proof such as photographs or delivery details.

Products once delivered will not be eligible for return or refund if the packaging has been opened, tampered with, partially used, or damaged after delivery. Returns will also not be accepted for reasons such as change of mind, incorrect ordering by the customer, or improper storage or handling after receipt.

Upon verification and approval of a valid return request, Medimac Pharmaceuticals may, at its discretion, provide a replacement product or initiate a refund. Refunds, if approved, will be processed through the original mode of payment within a reasonable timeframe.

Shipping or logistics charges are non-refundable unless the return is due to an error or fault on the part of Medimac Pharmaceuticals. For franchise partners, institutional buyers, or bulk orders, return and refund terms may be governed by separate contractual agreements.

Medimac Pharmaceuticals reserves the right to reject any return or refund request that does not comply with this policy or applicable regulatory guidelines.

For any questions or assistance regarding refunds or returns, customers and partners may contact Medimac Pharmaceuticals through the contact details provided on the website.